FREQUENTLY ASKED QUESTIONS
If you can’t find what you’re looking for, our team is always here to help—contact us.
SUPPORT
Everything You Need to Know
Here you’ll find clear answers to the most common questions about shopping with ARAXMA. From placing custom orders and tracking your shipment to returns, exchanges, and product care — we’ve gathered everything you need in one place. If you can’t find what you’re looking for, our customer support team is always here to help.
CATEGORIES
Customer Account
Products & Collections
Orders & Shipping
Returns & Exchanges
Customization & Personalization
Popular Questions
You can return items within 30 days of purchase, provided they are unused and in their original packaging.
Yes, we ship worldwide. Shipping fees and delivery times vary by destination.
After your order ships, you'll receive a confirmation email containing a tracking number.
Yes, customization is available on selected products. Check the product page for available options.
We accept major credit/debit cards, PayPal, and additional local payment methods depending on your region.